Privacy Policy

This Privacy Policy explains how Clean Slate Pros processes personal data when users visit the website, request move-in or move-out cleaning, or communicate with us about a service.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of use. Some requests may be limited where we must keep information for legal compliance, contract administration, or the establishment and defense of claims.

Available rights depend on the legal basis and the nature of the processing.

Requests

How to Make a Request

To exercise a privacy right, a person should submit a clear request using the contact details in this policy and describe the data or processing concern involved. We may ask for information needed to verify identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

Personal data is retained for the period necessary to handle inquiries, manage bookings, complete services, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, it is deleted, anonymized, or archived in a form that limits further use, subject to applicable law.

We keep data only for as long as needed for the stated purpose or legal retention duties.

Policy Updates

The current version of this policy applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. Users should review this page periodically to remain informed about how personal data is handled.

We may revise this policy when our practices, legal duties, or website features change.

01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, assess property scope, prepare quotes, confirm appointments and access arrangements, deliver cleaning services, manage payments and records, communicate about service changes, maintain website functionality, and meet legal or accounting obligations. We may also use limited technical data to secure the website and understand basic usage patterns.

Processing is limited to purposes connected with the website and the cleaning service relationship.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, booking administration, payment processing, record keeping, or similar operational functions. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their assigned tasks.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention or investigation of misuse, fraud, or security incidents. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure to public authorities is limited to situations required by law.

Data category

Data We Collect

We may collect identification and contact details, property and access information, service preferences, booking details, communication records, payment-related information, and technical data such as device and browser information. Where relevant to a cleaning request, we may also process photos or notes about the property condition that are shared by the user.

The categories of data collected depend on how a person uses the website and requests services.

Collection source

Sources of Data

We receive personal data from inquiry forms, email, telephone calls, booking communications, appointment confirmations, and any information provided during the property review or service handover process. We may also collect limited technical data automatically when the website is used, including basic log and usage information.

Information is gathered directly from users and from ordinary website and booking interactions.

Cookie usage

Cookie Types

The website may use essential cookies for core functions, preference cookies to remember settings, and limited analytics or performance cookies to understand how the site is used. Cookies are used to support navigation, maintain session continuity, and improve the reliability of the website.

We use only the cookie categories needed for site operation, measurement, and preference handling.

User control

Cookie Controls

Users may block or delete cookies through their browser settings. If certain cookies are disabled, some website functions may not work as intended. Where the website provides a cookie notice or preference tool, users may use it to manage non-essential cookies.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Privacy email

[email protected]

Privacy phone

+386 31 474 106

Postal address

Notranjska cesta 2, 1370 Logatec

Privacy contact